Quick answer
How do I contact Banyan Proxies?
Write to [email protected] for orders, setup and city targeting questions; Email replies within 12 hours, 7 days a week. Report abuse from one of our IPs to [email protected], with the IP, the time and the target. There is no phone line and no chat app: email keeps a written record for both sides, and a person reads every message.
How do I reach support and the abuse desk?
| Support | [email protected] |
|---|---|
| Abuse reports | [email protected] |
| Reply time | Email replies within 12 hours, 7 days a week |
| Language | English |
| Operator | ProxyGoat LLC, a Delaware limited liability company (USA) |
How do I get a fast answer?
Put these in your first email:
- the proxy username you used (without the password), for example
USERNAME-country-th-city-chiang_mai; - the target site and the time of the problem, with your time zone;
- what you expected and what you got: an error code, a different city, or no connection;
- the output of
curl -vthrough the gateway if you have it.
The getting started guide and the city check guide answer the most common setup questions.
How do I report abuse?
Send the IP address, the date and time with time zone, the target and a short description to [email protected]. Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. Read the Acceptable Use Policy for what is not allowed.
I lost my account number. What now?
Your account number is your login: save it somewhere safe. Add an email (optional) if you want a way to recover it. Without an email, a lost account number cannot be recovered. If you added an email, use the recovery link on the login page.
What should I check before writing?
The service status lists incidents, the FAQ answers common questions, and the docs explain errors. Company details are on about.
Ready to pick a city?
Browse 70 city pages, then buy a plan from $1.88.