Quick answer
Is Banyan Proxies working right now?
This page lists the Banyan Proxies components and every incident logged since 18 October 2026. No incident has been recorded so far. If a city returns errors, first check the target and widen to country level: city availability varies; the checkout shows what is online.
Which components does this page cover?
| Component | Address | What it does |
|---|---|---|
| Proxy gateway | gw.banyanproxies.com:7777 (HTTP) and :7778 (SOCKS5) | Routes your requests to residential and mobile IPs |
| Client area | https://banyanproxies.com/app/ | Account, top-ups, plans, credentials |
| Public API | https://banyanproxies.com/api/v1 | Orders, usage and API keys |
| Crypto payments | Bitcoin, Ethereum, Tron, Solana and Litecoin networks | Top-ups, credited after network confirmations |
Which incidents have been logged?
| Date | Component | What happened |
|---|---|---|
| — | — | No incident logged since 18 October 2026 |
Is it the gateway, the target or the city?
- Every request fails, on every target: check your credentials and the port, then write to support.
- One site fails, others work: the target is refusing the request. Slow down, or try a sticky session.
- One city fails, the country works: no home IP in that city is online at the moment. Retry later or use a nearby city.
- The IP shows another city: geolocation databases disagree. See how to check a proxy's city.
What should I check before reporting a city problem?
- Run one request with the country only,
USERNAME-country-th, to confirm the credentials and the gateway work. - Add the city back,
USERNAME-country-th-city-chiang_mai, and check the spelling on the city page. - Try a nearby city from the same country page.
- Note the local time in that city: late at night fewer home devices are online.
If the country works and the city does not, the city is probably short of IPs at that moment. City availability varies; the checkout shows what is online.
How do I report a problem?
Email [email protected] with the username you used (no password), the target, the time with time zone and the error. Email replies within 12 hours, 7 days a week.
Where else can I look?
Error codes are explained in the docs, changes are dated on the changelog, and the contact page explains how to reach support.