Quick answer
Can I get a refund from Banyan Proxies?
Within 72 hours, a residential or rotating-mobile plan is credited back to your Banyan Proxies balance if you used under 20% of it and no more than 1 GB. A plan support cannot fix within 24 hours is credited in full. Dedicated ports have their own 24-hour rules below. Top-ups are not paid back, except where the law requires it; the part added only to reach the $25 minimum is refundable on request within 30 days, in USDT or USDC, if unspent.
Which cases are covered?
| Situation | Window | What you get |
|---|---|---|
| Residential or rotating-mobile plan, under 20% used and no more than 1 GB | 72 hours after purchase | The plan price back to your balance |
| Plan that does not work and support cannot fix | Support has 24 hours to fix it | The full plan price back to your balance |
| Dedicated port that does not work and cannot be fixed or replaced | 24 hours after delivery (2 hours for a 1-day port) | The full port price back to your balance |
| Dedicated port that carried less than 500 MB | 24 hours after delivery (2 hours for a 1-day port) | The full port price back to your balance |
| Port not delivered within 24 hours | Automatic case, no request window | The full port price back to your balance |
| Port that stops working later | Support has 24 hours to fix it | The lost days back to your balance |
How do I ask for a credit?
Write to support
Email [email protected] from the account email, or use the client area, within the window above.
Say what failed
Give the plan or port, the target and city you used, and what you saw (error code, wrong location, no connection).
Let us test
Support tries to fix the problem first. A fix within 24 hours closes the case.
Get the credit
If the case is covered, the amount goes back to your balance and you can buy another plan with it.
Where does the credit go?
Credits go to your Banyan Proxies balance, not back to a wallet: a crypto payment cannot be reversed, and sending coins back would need an address you control and a fresh network fee. Unused balance stays on your account and never expires. When a purchase costs less than the minimum top-up, the part added only to reach the minimum is refundable on request to support within 30 days of the payment, in USDT or USDC, as long as it has not been spent. The rest of the balance is not paid back, except where the law requires it.
What is not paid back?
Top-ups are credited to your balance and are not paid back, except where the law requires it; the part added only to reach the $25 minimum is refundable on request within 30 days, in USDT or USDC, if unspent. Traffic used on targets that block proxies, or a city that geolocation databases label differently, is not a fault of the plan; test with the 1 GB plan first. Accounts closed for a breach of the Acceptable Use Policy lose their balance.
Where do I ask, and which terms apply?
Ask through the contact page. The terms of service cover the balance, the pricing page lists plans, and the service status shows incidents that may explain a failure.