# Contact Banyan Proxies support or report abuse

> Contact Banyan Proxies support by email, replies within 12 hours, 7 days a week. Report abuse from one of our city proxy IPs to the abuse address.

- URL: https://banyanproxies.com/contact/
- Last updated: 2026-10-18
- Publisher: Banyan Proxies (https://banyanproxies.com)

Email only, read by people, 7 days a week.

**Quick answer — How do I contact Banyan Proxies?**

Write to support@banyanproxies.com for orders, setup and city targeting questions; Email replies within 12 hours, 7 days a week. Report abuse from one of our IPs to abuse@banyanproxies.com, with the IP, the time and the target. There is no phone line and no chat app: email keeps a written record for both sides, and a person reads every message.

## How do I reach support and the abuse desk?

| Attribute | Value |
| --- | --- |
| Support | support@banyanproxies.com |
| Abuse reports | abuse@banyanproxies.com |
| Reply time | Email replies within 12 hours, 7 days a week |
| Language | English |
| Operator | ProxyGoat LLC, a Delaware limited liability company (USA) |

> **Never share your account number** We never ask for your account number by email or chat. Support can identify your account from your username or a payment's transaction ID.

## How do I get a fast answer?

Put these in your first email:

- the proxy username you used (without the password), for example `USERNAME-country-th-city-chiang_mai`;
- the target site and the time of the problem, with your time zone;
- what you expected and what you got: an error code, a different city, or no connection;
- the output of `curl -v` through the gateway if you have it.

The [getting started guide](https://banyanproxies.com/guides/getting-started/) and the [city check guide](https://banyanproxies.com/guides/verify-proxy-city/) answer the most common setup questions.

## How do I report abuse?

Send the IP address, the date and time with time zone, the target and a short description to abuse@banyanproxies.com. Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. Read the [Acceptable Use Policy](https://banyanproxies.com/acceptable-use/) for what is not allowed.

## I lost my account number. What now?

Your account number is your login: save it somewhere safe. Add an email (optional) if you want a way to recover it. Without an email, a lost account number cannot be recovered. If you added an email, use the recovery link on the login page.

## What should I check before writing?

The [service status](https://banyanproxies.com/status/) lists incidents, the [FAQ](https://banyanproxies.com/faq/) answers common questions, and the [docs](https://banyanproxies.com/docs/) explain errors. Company details are on [about](https://banyanproxies.com/about/).

**Ready to pick a city?** Browse 70 city pages, then buy a plan from $1.88. [See all cities](https://banyanproxies.com/cities/)

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Banyan Proxies: Banyan Proxies is a residential proxy provider for cities across South and Southeast Asia and Oceania, paid in crypto with no ID upload: home IPs targeted by city in Mumbai, Jakarta, Manila, Bangkok, Karachi, Sydney and more, billed per GB.